Privacy Policy
We are committed to protecting your personal information and maintaining your trust.
1Information We Collect
To provide reliable logistics and tracking services, we may collect the following types of personal information.
Full Name
To identify you and process deliveries.
Email Address
For order confirmations and tracking updates.
Phone Number
For delivery coordination and support.
Delivery Address
The destination for your shipments.
Billing Information
For payment processing and invoicing.
Tracking Information
Parcel numbers, routes and status data.
Device Information
Device type and operating system.
IP Address
For security and regional service delivery.
Browser Information
To optimise website compatibility.
2How We Use Your Information
Your data powers every stage of the delivery lifecycle while keeping our platform secure and efficient.
Processing shipments
Arranging pickup, transport and final delivery.
Providing tracking updates
Real-time notifications at every milestone.
Customer support
Handling enquiries, claims and feedback.
Improving services
Analytics that help us optimise routes and delivery times.
Fraud prevention
Detecting suspicious transactions and activities.
Security monitoring
Protecting our platform and your data.
Legal compliance
Fulfilling regulatory and customs obligations.
3Shipment Tracking Data
Tracking data is essential to our logistics operations. It is collected to:
Monitor package progress
Real-time location and status updates from origin to destination.
Provide delivery updates
SMS, email and push notifications for every milestone.
Improve logistics efficiency
Route optimisation and demand forecasting based on aggregate patterns.
Verify successful delivery
Proof-of-delivery records including timestamps and recipient confirmation.
4Cookies & Website Technologies
We use cookies and similar technologies to operate our website, enhance your experience and analyse traffic.
Strictly necessary
Always onThese cookies are essential for the website to function properly.
Performance
These cookies help us understand how visitors use our website.
Functionality
These cookies remember your preferences and enhance your experience.
Targeting
These cookies are used to deliver relevant content and ads.
5Information Sharing
We do not sell your personal information. It may be shared only with trusted parties necessary to fulfil our services.
Delivery Partners
Local couriers and logistics providers who complete the last-mile delivery.
Customs Authorities
When required for international border clearance.
Payment Providers
Secure processors that handle your transactions.
Technology Providers
Hosting, analytics and security vendors under strict data-processing agreements.
Legal Authorities
Only when required by applicable law or court order.
6Data Security
Protecting your data is a top priority. Our security programme includes:
SSL Encryption
All data transmitted between your browser and our servers is encrypted with TLS 1.3.
Secure Databases
Data is stored in encrypted databases with regular security patches.
Access Controls
Role-based access ensures employees only see data they need.
Account Authentication
Multi-factor authentication and strong password policies.
Fraud Protection Systems
AI-driven monitoring to detect and prevent fraudulent activity.
7Customer Rights
You have control over your personal data. Depending on your location, you may exercise the following rights:
Access their information
Request a copy of the personal data we hold about you.
Update personal details
Correct inaccurate or incomplete information.
Request deletion
Ask us to erase your data where legally permissible.
Download their data
Receive your data in a portable, machine-readable format.
Withdraw consent
Opt out of optional data uses such as marketing cookies.
Contact support
Our privacy team is available to handle any requests.
8Data Retention
We retain your personal and shipment data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law.
- Active account data is retained for the lifetime of your account plus 12 months.
- Shipment tracking records are retained for 7 years to support warranty, insurance and customs requirements.
- Payment records are retained for 10 years in accordance with tax and accounting regulations.
- Marketing data is deleted within 30 days of consent withdrawal or account closure.
- Anonymised analytics data may be retained indefinitely for research and service improvement.
9Contact Us
If you have questions about this privacy policy or wish to exercise your rights, please reach out to our privacy team.
privacy@globaltrack.express
Response time
Within 48 hours
Data Protection Officer
GlobalTrack Express Pte Ltd
GlobalTrack Express is committed to protecting customer privacy and handling personal information responsibly and securely. This policy may be updated periodically; the latest version will always be available on this page.
Last updated: June 2026